Quality Improvement Plans


 At Haliburton Highlands Health Services (HHHS), our vision is to become Leaders in Innovative Rural Health Care. This vision is supported by our core values: compassion, accountability, integrity, and respect. Together, our vision and values are helping us achieve our mission of providing our community with the continuum of high quality health services including Hospital Services, Long Term Care, Community Support Services, and Mental Health and Addiction Services.   


Our Quality Improvement Plan (QIP) is a vital tool that helps us ensure we are providing the highest possible quality of health services, and helps us communicate our progress to our various stakeholders and the community. The HHHS QIP addresses specific objectives: 1) to improve patient safety; 2) to promote the effectiveness of our services; 3) to improve access to services; 4) to ensure our services are patient/client/resident-centred; 5) to ensure we are efficient and integrated in providing our services; and 6) to ensure we provide our services in a timely way to meet the needs of our patients, clients, and residents. We have identified a number of key measures to evaluate ourselves in light of each of these objectives.  


HHHS is proud of its record of providing excellent care within Haliburton County. Feedback from our patients, clients, and residents reflects satisfaction with our services; however, we are continuously seeking ways to improve.   


Our QIP will allow us to track and report to the community on initiatives that will support continuous quality improvement and better patient/client/resident care.  


The HHHS QIP was developed with input from our staff, physicians, Quality Committee, Community Advisory Committee, the HHHS Board of Directors, and various other stakeholders. In devising the QIP, the strategy adopted was to have maximum collaboration and engagement and to focus on quality initiatives that reflect the demographics and population of the patients, clients, and residents we serve.


QI Achievements from the Past Year

Over the past year, our greatest achievement has been the growth of our Community Palliative and Hospice Services program. This is reflected in the number of referrals achieved over the past year, as measured on our 2015-16 QIP. The development of this new program was informed by the clients and caregivers we serve in our community, feedback from our patients, residents, and their families, feedback and support from our physicians and staff, and input from our Community Advisory Committee. The successful implementation and growth of this program was the result of a collaborative, integrated approach to referrals and service provision. Its success was due to a number of factors, the most significant of which was the partnerships that were established across all divisions of HHHS. Leading the way, our Community Support Services Division reached out to partner with leaders in our Long Term Care and Hospital divisions to establish referral processes, provide staff education and support, and to ensure seamless service provision for clients and caregivers. The model created at HHHS is now going to be used as a best practice throughout the Central East Local Health Integration Network (CELHIN).


Integration & Continuity of Care

The HHHS QIP is aligned with the HHHS Strategic Plan and with the CELHIN’s overarching goal of Living Healthier at Home – Advancing Integrated Systems of Care to Help Residents Live Healthier at Home. The CELHIN has established four strategic aims to help achieve this overarching goal; the HHHS strategic plan is aligned with these aims, and they are also reflected in our QIP:   1) continuing to support frail older adults to live healthier at home by reducing Alternate Level of Care (ALC) days and by increasing referrals to the Geriatric Assessment and Intervention Network (GAIN) program;  2) continuing to improve the vascular health of people to live healthier at home by reducing hospital readmissions and improving access to Telemedicine and Telehomecare services; 3) continuing to support people to achieve an optimal level of mental health and live healthier at home by reducing repeat unscheduled emergency department visits for reasons of mental health or addictions; and 4) continuing to support palliative patients to die at home by choice and by increasing the number of people discharged home with palliative support.

The HHHS Strategic Plan emphasizes integration with partners to improve patient/client/resident care and to ensure this care is seamless across the continuum. As a leader in innovative rural healthcare, HHHS is at the forefront of cross-sector community and health services integration. Our focus over the upcoming year will be to build on our success, to strengthen our partnerships, and explore further opportunities for integrated services to better meet the health needs of our community.

To that end, this year we have further integrated our QIP to include objectives for our Hospital, Long Term Care Homes, Community Support Services Division, and Mental Health and Addiction Services Program. In addition, we have included a healthy work environment component to our QIP this year, to ensure we are supporting our staff to be able to provide the best possible care and service. Our Quality Committee, Medical Advisory Committee, Community Advisory Committee, and Board will be engaged and informed of quality initiatives for the entire organization. We have planned for integrated methods and process measures that include best practice teams and champion development across the organization.  

The HHHS Quality Improvement Plans for the current and previous years are posted at the bottom of this page.


How to Read the Quality Improvement Plan

HHHS Quality Improvement Plan (QIP) is made up of two parts:

1)  A document that provides a brief overview of our quality improvement plan, highlighting and listing our hospital’s top priorities for the year.

2)  A spreadsheet that includes our improvement targets and initiatives. The spreadsheet includes a core set of indicators that all similar hospitals across the province are working on.

The Ontario Health Quality Council has requested that all hospitals report on a series of core indicators to support province-wide comparisons. The core indicators that apply to our hospital are reflected in our QIP.

The QIP is only one of the ways we are working to improve our patients’ experiences.

Please feel free to contact us with any questions you may have regarding Quality at HHHS through department managers listed on the Administration and Contacts page of this website.


More information about the Excellent Care for All Act and quality improvement plans can be found:  www.ontario.ca/excellentcare  and includes information about the legislation and its requirements, including the Quality Improvement Plan.