Quality Improvement Plans


At Haliburton Highlands Health Services (HHHS), our vision is to become Leaders in Innovative Rural Health Care. This vision is supported by our core values: compassion, accountability, integrity, and respect. Together, our vision and values are helping us achieve our mission of providing our community with the continuum of high quality health services including Hospital Services, Long Term Care, Community Support Services, and Mental Health and Addiction Services.

Our Quality Improvement Plan (QIP) is a vital tool that helps us ensure we are providing the highest possible quality of health services, and helps us communicate our progress to our various stakeholders and the community, and aligns with our strategic direction and plan. The HHHS QIP addresses specific objectives: 1) to build on the foundational understanding of Quality Improvement by management, physicians and frontline staff; 2) to focus on high quality and safe care in clinical practice by implementing best practices for pressure ulcer and fall prevention; 3) to improve on transitions in care in a collaborative and coordinated way by working on seamless transitions for mental health patient populations and improving medication reconciliation at discharge; 4) to ensure we provide support for staff related to violence in the workplace by implementing updated policies and ensuring access to supportive services. We have identified a number of key measures to evaluate ourselves in light of each of these objectives.

HHHS is proud of its record of providing excellent care within Haliburton County. Feedback from our patients, clients, and residents reflects satisfaction with our services; however, we are continuously seeking ways to improve.

Our QIP will allow us to track and report to the community on initiatives that will support continuous quality improvement and better patient/client/resident care.

The HHHS QIP was developed with input from our staff, physicians, Quality Committee, Community Advisory Committee, the HHHS Board of Directors, and various other stakeholders. In developing the QIP, the strategy adopted was to have maximum collaboration and engagement and to focus on quality initiatives that reflect the demographics and population of the patients, clients, and residents we serve.

QI Achievements 

One of many great achievements has been the growth of our Community Palliative and Hospice Services program. The development of this program was informed by the clients and caregivers we serve in our community, feedback from our patients, residents, and their families, feedback and support from our physicians and staff, and input from our Community Advisory Committee. The successful implementation and growth of this program was the result of a collaborative, integrated approach to referrals and service provision. Its success was due to a number of factors, the most significant of which was the partnerships that were established across all divisions of HHHS. Leading the way, our Community Support Services Division reached out to partner with leaders in our Long Term Care and Hospital divisions to establish referral processes, provide staff education and support, and to ensure seamless service provision for clients and caregivers. The model created at HHHS is now going to be used as a best practice throughout the Central East Local Health Integration Network (CELHIN).

Collaboration and Integration

The HHHS QIP is aligned with the HHHS Strategic Plan and with the Central East Local Health Integration Network (CELHIN)’s Integrated Health Service Plan and their overarching goal of Living Healthier at Home – Advancing Integrated Systems of Care to Help Residents Live Healthier at Home. The CELHIN has established four strategic aims to help achieve this overarching goal; the HHHS strategic plan is aligned with these aims, and they are also reflected in our QIP: 1) supporting seniors living with frailty by focusing on provision of palliative care in the community and supporting those living with mental health and addictions challenges by decreasing the number of unscheduled ED visits; 2) ensuring that residents in Long Term Care are proactively assessed to decrease unnecessary transfers to the ED; 3) improving access to telemedicine to allow care to be delivered closer to home; 4) improving the patient and resident experience by providing appropriate information and support and conducting hourly rounding by Patient Support Workers and Registered staff; 5) ensuring high quality and safe care by focusing on improvement initiatives that incorporate best practices for falls and pressure ulcers in our Long Term Care homes; and 6) supporting staff by ensuring that our organization is a great place to work.

The HHHS QIP is an integrated, multi-sector plan that includes objectives for our Hospital, Long Term Care Homes, Community Support Services Division, and Mental Health and Addiction Services Program. Our Quality Committee, Medical Advisory Committee, Community Advisory Committee, and Board will be engaged and informed of quality initiatives for the entire organization. We have planned for integrated methods and process measures that include best practice teams and champion development across the organization.

The HHHS Quality Improvement Plans for the current and previous years are posted at the bottom of this page.

How to Read the Quality Improvement Plan

The QIP is only one of the ways HHHS is working to improve patients  experiences and it is comprised of two parts:

1)  A document that provides a brief overview of our quality improvement plan highlighting our organization's top priorities for the year.

2)  A spreadsheet that includes our improvement targets and initiatives with a core set of indicators that similar hospitals across the province report on.

Please feel free to contact us with any questions you may have regarding Quality at HHHS through department managers listed on the Administration and Contacts page of this website.

More information about the Excellent Care for All Act and quality improvement plans can be found at Ministry of Health and Long-Term Care and includes information about the legislation and its requirements, including the Quality Improvement Plan.