Arranging for transportation home following an emergency visit, appointment, or hospital stay is every patient's responsibility. Friends and family members are generally the first choice for transportation following care, but HHHS recognizes that circumstances can arise when this may not be possible. The following information explains how patients and their families should plan for safe and timely transportation home. It also identifies alternative resources that may be available.
Upon Discharge to Home
'Home' is considered one's place of residence, and includes, but is not limited to: retirement home, long-term care facility, supportive housing, convalescent care, etc.
Please plan for transportation ahead of time with family or friends and tell a member of the patient's care team about these arrangements at least 24 hours in advance of the discharge date.
Discharges from HHHS occur no later than 10:00 AM and all patients should be ready to leave their room by this time. Patients may be asked to wait in the lobby or lounge if their transportation has not arrived before 10:00 AM so their room can be prepared for the next patient who needs it.
Subsidized Transportation Services
If friends or family are not available, the HHHS Transportation Program may be able to assist. The Program is delivered with support from the Central East Local Health Integration Network (Central East LHIN), which established the Home at Last program to support aging adults and adults with special needs.
Free of charge to those who are eligible, Home at Last helps transport and settle patients back in their home safely and comfortable after a hospital stay. A referral from a member of the health care team is required and would be arranged in collaboration with the patient and family. This program is a partnership between hospitals and community support services.